- IBM Social Media Guidelines http://www.ibm.com/blogs/zz/en/guidelines.html
- Social media = democracy
- "Doing work has become the work place"
- You need to be willing to engage
- If you plan your communications you can plan your measurement
- The problem isn't fragmentation, but duplication
- Facebook is consumer centric, Google makes money
- Goals should span all mediums
- Marketers care about goals not methods
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